Information
Products
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The images of the products on our website are for illustrative purposes only. From time to time the branding of the products is changed and there may be a delay in updating the website to display the new branding and we accept no liability in relation to this. The ingredients, nutritional qualities, allergens and other specifications of the products may be subject to change and are not guaranteed by us. Please ensure that products are suitable for your dietary requirements by checking product labels on the items received. From time to time the manufacturer may change the specifications of the products and there may be a delay in updating the website to display the changes.
The prices of the products will be as quoted on our site at the time you submit your order. We take all reasonable care to ensure that the prices of products are correct at the time when the relevant information was entered onto the system. Prices for our products may change from time to time. The price of the products does not include delivery charges. Our delivery charges are as advised to you during the check-out process before you confirm your order.
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Ordering
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Please check your order carefully before confirming it. You are responsible for ensuring that your order is complete and that all details you provide are correct, including that your delivery details are correct and sufficiently clear to enable our delivery team to correctly identify the delivery premises. Our acceptance of your order takes place when we dispatch the products to you. If we cannot accept your order or if we are unable to supply you with any of the products which you have ordered for any reason, we may send part of the order that we are able to fulfil and refund you for the products that we are not able to fulfil or at our discretion we may cancel the whole order and refund you for the costs of the products and any delivery charges as soon as possible. Where we are unable to fulfil your order in full, we will endeavour to inform you.
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Returns
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We do not offer products on a sale or return basis and returns can only be made with prior approval from us. Any claim must be made within 24 hours of delivery of your order. We cannot accept back products that require temperature control. Items to be returned must be in excellent condition, not opened and suitable for resale.
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Privacy
Data Protection
We only hold data relevant to our business which is name, address, phone number and email address. These are only held for the purpose of deliveries, collections, notifying of stock levels and collection of payments. We do not store any other personal details including any card details.
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General
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While we will do our very best to supply everything you order, we cannot guarantee the availability of all items. We would like to remind all customers that prices on our website are subject to change without prior notice. All products remain the property of Ramsey Health Store until paid in full.
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments